Job Description

Operations Manager

• Melbourne CBD location
• Reporting to the Group Compliance & Analytics Director
• 12-month parental leave contract

About the Role

If you're naturally curious, enjoy solving problems, and get a real sense of satisfaction from bringing order to chaos, this could be the role for you.

As our Operations Manager, you'll play a key role in maintaining the accuracy and integrity of operational and financial data across the business. Working closely with our Investment, Client Service, Finance and Product teams, you'll investigate issues, uncover root causes and drive process improvements that make a real difference.

This is a fantastic opportunity for someone who loves working with data, thrives on asking "why?", and enjoys creating smarter, more efficient ways of working. Your work will have a direct impact on improving systems, strengthening data quality and supporting better business outcomes.

Key Responsibilities

• Maintain the accuracy and integrity of operational and financial data across multiple teams

• Investigate data discrepancies and identify root causes to improve reporting quality

• Conduct audits, validations and reconciliations to ensure data accuracy

• Partner with Investment, Client Service, Finance and Product teams to resolve issues and improve workflows

• Review and enhance operational processes to drive efficiency and reduce manual effort

• Maintain clear process documentation and support the implementation of new ways of working

• Track financial commitments and support accurate forecasting and reporting

• Communicate insights and recommendations clearly to stakeholders across the business

What We're Looking For

• Previous experience in operations, project management, finance, analytics or a similar role

• Strong analytical and problem-solving skills with exceptional attention to detail

• A natural curiosity and desire to understand how processes work and how they can be improved

• Experience working with data, reporting and operational processes

• Excellent communication and stakeholder management skills

• Strong organisational skills with the ability to manage multiple priorities

• Confidence working across cross-functional teams to deliver positive business outcomes

• A proactive mindset with a passion for continuous improvement

Why Join OMD?

At OMD, our people are at the heart of everything we do. As one of Australia's leading media agencies, we're committed to creating an environment where our people can learn, grow and do their best work. You'll join a collaborative team that values curiosity, innovation and continuous improvement, with the opportunity to make a genuine impact across the business.

Apply Now

If you're excited by solving complex problems, improving processes and working with people across the business to deliver better outcomes, we'd love to hear from you. Apply now with your resume and a brief cover letter outlining your experience.